NCHC recognises its responsibility for protecting the online and offline privacy of your personal information.

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Who is responsible for my information?
NCHC is the registered data controller, our ICO registration number is ZA257443. As a social housing landlord we have a legal obligation to collect, process & store personal data.

 

What information do we collect and how will we use that information?
We collect and process personal information for the following purposes:

• Providing social housing

• Providing associated welfare services, advice and support

• Administering housing and property grants

• Carrying out related research

• Diversity information for reporting

• Information which supports us in safeguarding individuals In order to comply with any other legal obligations

We will only collect information that we need to deliver services to residents and other data subjects.

 

Who may we share information with?
Your information will be shared internally and externally, where necessary for repairs and other relevant
services that are available to you. Only staff or Committee or panel members who need to see your personal data will be allowed access to it.

In most circumstances we will not disclose your personal information without consent. 

 

We may be required to disclose your information when required by law or in emergency situations:

• Housing Benefits Departments and Benefits Offices

• Local Authorities

• Police

• Electricity/water/gas companies

• Organisations that we contract/partner with to provide services on our behalf

• National Housing Federation

• Housing Associations Regulator

• We may legally share information:

• In prevention or detection of crime and fraud

• In connection with legal proceedings

• In relation to the physical or mental health of an individual, where disclosure is required to protect them or others from serious harm;

• For research and statistical purposes

• In order to carry out our contractual obligations

• In order that third parties can carry out duties or services on our behalf

• To protect the health and safety of our staff

• To comply with the law

Personal data collected by us will normally be stored and processed in the United Kingdom.

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Your rights

You have the following rights in relation to your data:

• The right to be informed

• The right of access

• The right to rectification

• The right to erase

• The right to restrict processing

• The right to data portability

• The right to object

• Rights in relation to automated decision making and profiling.

For more information on all individual rights visit the Information Commissioner's website.

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Access to your own personal information
You have right to request a copy of the information that we hold about you. Contact us for more information or to request a copy of information we have on you.

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The right to challenge information held about you
You have the right to ask for any information to be removed from your file that you think is inaccurate, out of date, misleading or excessive.

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The right to object to marketing
We don't participate in any online or offline marketing schemes and your information will never be sold
or passed on to third parties for this purpose.

 

The right to be forgotten
We keep files for no longer than is necessary and have adopted the NHF data retention guidelines as a guide.

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Last updated: 4 June 2018